During your Cruise

Guest Safety Drills

BEFORE WE DEPART, THERE WILL BE A COMPULSORY EMERGENCY DRILL (or BRIEFING, if you embark in a secondary port)
In accordance with the international Convention for the Safety Of Life At Sea (SOLAS), you are all required to take part in the emergency drill, where you will learn the correct way to put on your life-jacket and the procedures to follow in the event of an emergency.

CHILDREN 0-12 YEARS
If you are travelling with infants or children under the age of 12 years, on embarkation they will be provided with an ID wristband which must be worn for the entire duration of the cruise. In the unlikely event of an emergency while your children are involved in children’s club activities, our staff will escort them to the Children’s Pick-up Area where they will wait for you to arrive and proceed with them to your Muster Station/Assembly Station.

SECURITY PROTECTION
Guests are protected by a comprehensive system of security, such as the MSC Cruises Access Control and Screening System, which requires proof of identity to access with tickets and on a pre-approved list. Also all luggage must pass through strict check-points, cabins are protected by locks and individually equipped with safe boxes, public areas are monitored by cameras, and highly trained Ship Security Officers continuously patrol the ship and are on emergency call 24/7.

CODE OF CONDUCT
We want every Guest to have a truly enjoyable cruise experience. Therefore, MSC Cruises does not tolerate any behavior affecting the comfort, health, safety, and security of other Guests or our crew. Please refer to the contract conditions for more details on this important policy.

Languages Spoken on Board

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests.

The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

Daily Programme

Each evening a detailed program for the following day will be delivered to your cabin. It contains full information on the activities and entertainment to be presented by the entertainment staff.

The Daily Specials section, delivered to your cabin each day, provides a guide to shopping on board, outlining the special offers and promotions available the following day.

Photo Gallery & Photo Shop

Photography
An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have.

Portraits
Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise.

Video DVD Service
A dedicated team of skilled videographers is on hand to video special events during the cruise. They also accompany guests on excursions, capturing the memorable places visited on video. At the end of each cruise, the team produces a special video record of your cruise on DVD, which may be purchased at the Photo Gallery.

Retail products
A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as films, batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.

Satellite Internet Access

Stay connected with your online world while at sea, with your laptop, smartphone or tablet.
Thanks to our updated Satellite Internet Technology, we now offer a better internet experience.

Select the internet package that best suits your needs and connect to the ship’s network, via a wireless connection available almost everywhere on board (including all public areas).

You can login now to book in advance your preferred Internet packages taking advantage of a 20% savings.

Your Cruise Card will also allow you to access the Internet Café, on select ships, where you can stay connected with the world just like you would at home with a pay as you go service.

*The service is subject to the rates displayed on board. Internet performance on board the Ship relies on satellite links and therefore may at times be significantly slower.

Internet Cafè

Your Cruise Card will also allow you to access the Internet. At the Internet Café you can stay connected with the world by using the Internet browser, just like you would at home.

The service is subject to the rates displayed on board. Internet performance onboard the Ship is not like a broadband connection ashore. It relies on satellite links and therefore may at times be significantly slower. It may also be interrupted by interference or bad weather conditions.

Sunbeds

Sunbeds are available at no charge to Guests. They cannot be booked, and guests are kindly requested not to occupy deck-chairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available in the cabins. These should be returned in cabins after use. Unreturned pool towels may be charged to the on-board accounts of guests..

The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.

Safety Guide: How to report a crime

To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception – Guest Service).

For a missing U.S. national and serious felonies, as per the Cruise Vessel Security and Safety Act of 2010 (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10.000) the incident must be reported to the F.B.I. as soon as possible and to the U.S. Coast Guard, see the following contact numbers:

Boston	F.B.I. Tel (857) 386-2000	U.S.C.G. Tel (617) 223-5757	San Juan	F.B.I. Tel (787) 754-6000	U.S.C.G. Tel (787) 289-2041
Key West	F.B.I. Tel (305) 296-3093	U.S.C.G. Tel (305) 290-8713	St Thomas	F.B.I. Tel (340) 777-3363	U.S.C.G. Tel (340) 776-3497
Miami	F.B.I. Tel (754) 703-2000	U.S.C.G. Tel (305) 535-4472	Tampa	F.B.I. Tel (813) 253-1000	U.S.C.G. Tel (813) 228-2191
New York	F.B.I. Tel (212) 384-1000	U.S.C.G. Tel (718) 354-4037
Portland, ME (incl. Bar Harbor)	F.B.I. Tel (857) 386-2000	U.S.C.G. Tel (207) 767-0320

These requirements apply to incidents in U.S. waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national, where the F.B.I. can assert jurisdiction. Each of the nations visited and the vessel’s nation of registry may also impose additional requirements. MSC Cruises reserves the right to report any criminal allegations to any law enforcement. In addition, for incidents in foreign waters or ports you may contact the closest U.S. Embassy/Consulate listed below:

ANTIGUA, GUADELOUPE, ST LUCIA, ST KITTS, ST VINCENT, BRITISH & VIRGIN ISLANDS refer to BARBADOS contacts

ARUBA, BONAIRE, ST MAARTEN refer to CURACAO

CURACAO	Willemstad	(5999) 4613066	acscuracao@state.gov
BAHAMAS, OCEAN CAY	42 Queen St. Nassau	(242) 322 1181	acsnassau@state.gov
BARBADOS	Wildey Park, St Michael B8-14006 W.I.	(246) 277 4000	bridgetownacs@state.gov
BELIZE	Floral Park Road Belmopan, Cayo	(501) 822 4011	acsbelize@state.gov
BERMUDA	Crown Hill 16 Middle Rd Devonshire	(441) 295 1342	hamiltonconsulate@state.gov
CANADA	490 Sussex Drive Ottawa, Ontario K1N 1G8	(613) 238 5335	ottawaACS@state.gov
COLOMBIA	Carrera 45 No. 248-27 Bogotà, D.C.	(571) 275 2000	acsbogota@state.gov
COSTA RICA	Calle 98 Vìa 104, Pavas, san Josè, Costa Rica	(506) 2519 2000	acssanjose@state.gov
DOMINICAN REPUBLIC	Av. Republica de Coombia #57, Santo Domingo	(809) 567 7775	sdoamericans@state.gov
GRAND CAYMAN	202B Smith Rd 150 George Town	(345) 945 8173	caymanacs@state.gov
GRENADA	Lance Aux Epines St. George's	(1473) 444 1173	bridgetownacs@state.gov
HONDURAS	Avenida La Paz Tegucigalpa, MDC	(504) 2236 9320	usahonduras@state.gov
JAMAICA	142 Old Hope Road Kingston 6	(876) 702 6000	kingstonacs@state.gov
MARTINIQUE	Av De Arawaks, 97200 Fort de France	(596) 596 730621	martinique-ca@state.gov
MEXICO	Reforma 305 Cuauhtemoc 6500	(55) 5080 2000	consular@prodigy.net.mx
PANAMA	Building 783, Demetrio Basilio Laka	(507) 317 5000	panamaweb@state.gov
TRINIDAD & TOBAGO	15 Queens Park West, Port of Spain	(868) 622 6371	acspos@state.gov

We remind you to report immediately any incident to the Reception – Guest Service to assist you, tel. 99.

We trust you experience a safe, enjoyable and secure cruise

For more information please visit www.transportation.gov/mission/safety/cruise-line-incident-reports

During your Cruise

Useful Information

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