General Information

Disabled Guests and Guests with reduced mobility are referred to the Booking Conditions.

Any Guest with a condition that may affect fitness to travel, or any other special need, is asked to provide full details by filling in the appropriate form at the time of booking, and may be asked to submit a doctor’s certificate. The Company can refuse the booking or the carriage of any Guest who is deemed to be unfit for travel or whose condition may constitute a danger to themselves, the vessel, aircraft and/or other Guests on the grounds of safety.
Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability.
Ships are not equipped with specialised rooms, equipment or medical assistance.
Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming the week of pregnancy and their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. MSC Cruises cannot accept a booking by, or carry, any Guest who will be 24 weeks pregnant or more by the end of the Cruise. MSC Cruises is not responsible for any consequences resulting from a Guest’s condition, whether or not it is evident.
No refund or indemnity is owed to any Guest who cannot begin or continue the trip due to their own condition.

Please make sure you pack appropriate clothing for the various activities you will undertake during your cruise, such as parties, dinners, sports and shore excursions.

- Daytime Attire: casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.
- Evening Wear : a more polished look is recommended for evening wear when dining in the Main Dining Rooms and Specialty Restaurants and while enjoying the entertainment in the theater, bars, and lounges. Collared shirts, tailored pants or shorts, skirts, and dresses are suggested. Layers and a light   jacket or sweater are suggested for cooler nights and in the ship’s air-conditioned public areas.
- Gala Night: on Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.
- Dress Restrictions : specific restrictions may be enforced by onboard staff members including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip flops, and tank tops are not allowed for Evening.  Wear or Gala Night in the Main Dining Rooms, Specialty Restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn for Gala Night. Dress code rules that are posted outside the buffet should be followed.
- We organise various daytime and evening Theme Parties on board. You may wish to bring 60s and 70s floral gear for the Flower Glory Party, white clothing for the White Party, and something green, white and red for the our MSC Little Italy entertainment.
- For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.
- We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.
- For shore excursions, which may include visits to religious sites, we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).

- For cruises sailing towards the Svalbard islands and Polar areas, please ensure you have adequate polar clothing. 

During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard.

IMPORTANT NOTE : please be informed that as of December 12th, 2022, our updated and automatic Hotel Service Charge per person per day will be outlined as in the table below.
 
Guests with existing bookings made before December 12th 2022, will not be impacted by this change.

For any additional information, please consult the below grids.

Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date

Starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - The hotel service charge is mandatory and  integrated  part of the total price. The Hotel Service charge does not apply to children under 2 years of age  old at the time of the cruise departure date.

Hotel Service Charge valid for all new bookings starting from 12th December 2022 for all departures

Starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - The hotel service charge is mandatory and  integrated  part of the total price. The Hotel Service charge does not apply to children under 2 years of age  old at the time of the cruise departure date.

MSC GRANDIOSA                                       MSC VIRTUOSA                                           MSC SEASHORE

by telephone:                                              by telephone:                                               by telephone:

00870 773 941 881                                    00870773932856                                       00870 773248005

00870 773 941 882                                    00870773993064                                       00870 773249244 

by fax:

0087 078 332 2425

0087 078 332 2427