Before you go

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For any additional information please refer to our Contact Center or consult your Travel Agent.

In order to ensure a smooth embarkation experience, it is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. 

If you book your cruise directly with MSC Cruises, then you should personally complete the web check-in process. For cruises booked through a travel agent, you may ask them to complete the web check-in process on your behalf.  

In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a  relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. In the event of necessary changes, you can repeat the online check-in process in order to re-issue your e-ticket.
You can Check-in online in just 3 clicks: 

1. Go to the webcheck-in
2. Enter your booking information. You will find a section dedicated to you. 
3. Enter your personal and identification information where requested, then click Save and Confirm.

Embarkation begins at the Check-In time shown on the cruise ticket.
Check-In closes 2 hours before the ship departure time.
As a safety precaution, you and your luggage may be searched and any item that the Company considers a security risk for passengers or crew members (such as weapons, alcohol, food, diving knives, kettles, irons, drones, Galaxy Note7, etc.) will be confiscated and not returned. Firearms will not be accepted on board and immediate disembarkation will be required.
 
Main steps for embarkation

At the terminal:
1. Deliver your luggage to the designated staff, who will then have it sent directly to your cabin. All bags should be labelled with luggage labels (included in the e-ticket) beforehand with your first name and surname, the name of the ship, the cabin number and the date and port of departure.
2. Go to the embarkation area with your ticket and all personal travel documents required for the cruise, where you should show your embarkation form and documents to our staff.
MSC Yacht Club Guests will find an exclusive Check-In area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority Check-In. On request, the butler will also unpack guests’ suitcases.
3. Proceed to the security control. Please note that, staff may confiscate any articles that could present a safety risk.
4.  Proceed with your embarkation form to the gangways where one of the MSC crew will be waiting to take your personal security picture.

On board:
5. Go to your cabin and collect their your Cruise Card. As well as serving as your cabin key, this magnetic card can also be used to pay for products and services on board. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area.  In the event that case your cabin is not yet ready yet, you may begin your onboard purchases in the bars and restaurants by providing crew with your cabin number and full name.
6. Activate your Cruise Card for onboard purchases. (See the Onboard Payment Systems paragraph for further information on how to do this.)
7. You are required take part in the obligatory safety drill.
8. You should also attend the MSC Cruise Guide, an important presentation where they will find out all you need to know in order to live your cruise to the full.  

Embarkation and disembarkation procedures for guests in Barcellona and Tarragona:

If you are embarking at either Barcelona or Tarragona, Spain, you will find here all the information you need to know to have a smooth start to your holiday.

During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard.

IMPORTANT NOTE : please be informed that as of December 12th, 2022, our updated and automatic Hotel Service Charge per person per day will be outlined as in the table below.
 
Guests with existing bookings made before December 12th 2022, will not be impacted by this change.

For any additional information, please consult the below grids.

Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date

Starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - The hotel service charge is mandatory and  integrated  part of the total price. The Hotel Service charge does not apply to children under 2 years of age  old at the time of the cruise departure date.

Hotel Service Charge valid for all new bookings starting from 12th December 2022 for all departures

Starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - The hotel service charge is mandatory and  integrated  part of the total price. The Hotel Service charge does not apply to children under 2 years of age  old at the time of the cruise departure date.

Bagexpress: luggage Delivery Service home-cabin-home 

Have you thought of arriving at the port hands-free? And is there any better way of extending your relaxation by travelling back home hands-free? MSC gives you the chance to book your luggage delivery service from your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with Bagexpress.

To secure the best rates,  visit the dedicated website or contact bagexpress's contact centre at +39 08119706711.

The service is available at the following ports (embarkation/disembarkation): Naples, Civitavecchia, Brindisi, Bari, Genoa, La Spezia, Trieste, Venice, Marseille, Barcelona, Tarragona and Valencia..

The service is available on the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Spain, Slovenia, Sweden and Hungary (except Channel Islands, Canary Islands, the cities of Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus).

Luggage limit per person

Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag).
On all MSC Grand Voyages to/from The Caribbean, South America, South Africa and The United Arab Emirates, the above mentioned guidelines represent the maximum limit allowed per person. In any case, the maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at Check-In. Guests intending to exceed these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess of the free luggage allowance separately via freight or cargo, at an additional charge. 

Prams and wheelchairs
Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. For cruises including flight connections, please follow any instructions given by the airline.

Forbidden items 

Security staff may search a Guest and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the Guests, crew or ship (such as weapons, sharp objects, kettles, irons, hair irons, etc.). Such items will be confiscated and not returned Firearms will be not accepted on board and immediate disembarkation will be requested. 

Food and beverages
We reserve the right to remove any beverages present in Guests’ luggage. These will be returned the evening before disembarkation. Please also note that guests are not permitted to bring unpackaged food on board. 

Valuable luggage and insurance
Please note that any valuable luggage travels at your own risk.Insurance can be taken out through MSC Cruises according to the conditions; please contact your Travel Agent. 

Air transport and lost luggage

If travelling to your departure port by air, please check the size and weight  limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.

In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, where possible, have it sent directly to the ship at one of the subsequent ports of call.

In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.

Packing tips

- Things NOT to pack: alcohol, firearms, sharp objects, kettles, irons, food or beverages, drones, Galaxy Note7 (all forbidden on board).

- Things you can leave at home: pool towels or hairdryers (you’ll find these in your cabin); cigarettes, sun cream or beauty products (all available from the onboard shops).

- Things to keep in your hand luggage: travel documents, luggage tags (to be attached on arrival at the embarkation port), money, jewellery, electronic devices, medicines, nappies, and any other valuables or items you may need at short notice.

Make sure to carry your vital medicaments always with you during the whole cruise, for your own health and safety.